Groovin’ Customer Experience Workshop
“Your brand is defined by the experience you create for your customers.
You can either stand out or stand by.”
Calvin Stovall, BE ICONIC
Calvin is a high energy motivator and hospitality expert. He believes there’s an iconic energy hidden inside of every company regardless of size and location. You just need to know the steps to get there. Take your company’s customer service delivery to the next level with this high-energy program. One of the most content-rich and entertaining presentations your attendees will ever experience. During this session attendees will get real-life, practical lessons on how to deliver ICONIC Customer Service and how embracing a “customer-centric” philosophy can set your company apart from the competition. Customer service success stories are shared and you will learn how these impactful solutions can be applied to your organization for immediate results today.
Workshop Themes
Move like you meant it
Amp it Up
Never lose the beat
Calvin will get your team up and rocking. His high energy presentation leverages his love of music to get teams jazzed to deliver amazing customer services. He will help your team find their Groove as it relates to wowing your customers with easy to implement technics.
Team members can expect the following outcomes from the session:
Recognize their role in delivering a memorable customer experience
Gain fundamental skills for improving customer service
Be empowered to take ownership of challenges when they arise
Gain confidence to make each customer interaction memorable
Learn the importance of internal and external customer service
Calvin presenting his keynote at the Toast company kickoff
“Calvin spoke at our company kickoff and blew us all away with his energy and excitement. Besides being a captivating speaker- he reminded everyone in the room why we come to work everyday – to connect with our customers and help them thrive. In a fast growing company like ours, reinforcing that message is key – Calvin did that and he also brough the beat and got people out of their seats!”
Your Facilitator
Calvin Stovall focuses on delivering the perfect blend of:
Business concepts
Story-telling
Music Themes
His presentations bring home an impactful message that touches both the heads and hearts of his audiences.
Armed with more than 25 years of experience in the hospitality and non-profit services industries, Calvin’s audiences learn real-life, hands-on practical customer experience and leadership principles which can be easily applied to business challenges today.
Calvin was born and raised in the infamous Cabrini Green housing projects in Chicago during the era of the iconic 70’s syndicated television show, Soul Train. Calvin’s enthusiasm and immeasurable passion for music has continued throughout his adult years.
Today, he leverages his life experiences as a business leader along with the universal language of music to engage and connect with his audiences. He has energized and motivated people nationwide with his high-content, unorthodox, and humorous platform.
Calvin holds an undergraduate degree in Business Administration from Chicago State University and a Master’s of Hospitality Management from Cornell University School of Hotel Administration. He currently resides in Charlotte, NC with his two boys, Caden and Carson.
The ICONIC Framework
Reach out to learn more about scheduling this high impact workshop for your team or your entire organization.
